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Customer Service Representative KidStrong Kleinburg

Customer Service Representative

Part Time • KidStrong Kleinburg
Benefits:
  • Casual Dress Code
  • Training & development
  • Free uniforms
Join Our Team as a KidStrong Sales Associate at KidStrong Kleinburg!

The KidStrong Sales Associate plays a crucial role in connecting with current and potential members, driving membership growth at KidStrong Kleinburg. The Sales Associate requires knowledge and skill in lead management, selling, and closing, and will be responsible for executing all aspects of the sales process.

In addition to sales, this role includes front desk and customer service responsibilities. The Sales Associate will be the first point of contact for families entering the center — greeting members, answering questions, managing check-ins, and supporting a smooth overall experience.

The ideal candidate must be highly organized, an excellent listener, and capable of clearly articulating the KidStrong mission. A strong passion for fitness, kids, and education is a must.

SCHEDULE:
  • Weekend hours: 8:30am - 4:00pm, Weekday hours: 3:00pm - 8:00pm
  • Actual shifts would be scheduled based on need.  
  • This position requires evening and weekend availability.
RESPONSIBILITIES: 

  • Outreach and Engagement:
    • Initiate contact with potential members via phone and text to promote KidStrong programs and membership opportunities.
    • Utilize scripts and marketing materials provided to effectively communicate the benefits of KidStrong membership.
    • Build rapport with leads and trial customers to drive conversions and achieve sales targets.
  • Lead Management:
    • Qualify leads based on established criteria and assess their needs and interests in KidStrong programs.
    • Provide accurate and timely information to potential members about membership options, pricing, and program details.
    • Follow up with leads to answer questions, address concerns, and close sales.
    • Guide new members through the enrollment and onboarding process.
    • Communicate with center leadership on status of leads, joins and trials to make sure families have a great experience and facilitate smooth transition from phone to  in-center. 
  • Sales Performance and Reporting:
    • Maintain accurate records of all sales activities and member interactions using CRM software.
    • Track sales metrics, including conversion rates, lead response times, and member retention rates.
    • Collaborate with center leadership on solutions to achieve sales goals.
EXPERIENCE:
  • Experience in the fitness or education industry, particularly with children's programs.
  • Experience in sales, preferably in a customer-facing role with a strong emphasis on phone-based sales.
  • Strong organizational skills and attention to detail to manage multiple leads and sales processes simultaneously.
  • Ability to work independently and collaboratively within a remote team environment.
  • Knowledge of sales techniques and strategies for membership-based businesses.
QUALIFICIATIONS:
  • Standard First Aid CPR-C
  • Experience with Podium, HubSpot, and GloFox 
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Sphere of Interaction:
This position will work closely with the General Manager, Assistant General Manager & Area Developer. A high level of collaboration and professionalism is required. 

Please note that due to high demand, only those moving forward in the recruitment process will receive further communication. We appreciate your interest in working at KidStrong Kleinburg.
Compensation: $17.60 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

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KIDSTRONG TEAM

WE ARE STUDENTS.
We never stop learning and always seek to improve ourselves and our program. We are curious about new possibilities and act to explore them.
WE ARE HUMBLE PROFESSIONALS.
We want to hire and develop the best people in the world to be on our TEAM.
WE DO MORE THAN EXPECTED.
Every interaction is a chance to provide an amazing experience for our members, parents, and teammates.
WE MAKE EACH OTHER BETTER.
We are dedicated to having people on the team that make the rest of the team better. We want leaders that have a ripple effect on those around them.